Australian Made, Classic UGG Slippers, Inc. UGG Protector

Returns & Exchanges only accepted for purchases from this website 

30 DAY Money Back Guarantee

• Shop with confidence. If for whatever reason you want to return the goods, we will issue a full refund once goods have been returned.
• Returns will not be accepted without prior notification.
• Goods returned must be in original packaging with all accessories and brand-new condition.
• Consumer to return at their own cost.
• Shipping costs are non-refundable.
• All returns must be initiated within 30 days from purchase date. 
• Please complete Return Form

Exchange

• Free Exchange on full priced items, contact us and a free return label will be emailed.
• Buyer to return at their own cost for sale or discounted items including discount codes.
• Exchange subject to availability.
• Goods returned must be in original packaging with all accessories and brand-new condition.
• All exchanges must be initiated within 30 days from purchase date. 
• Please complete Return Form

Incorrect or defective item received 

• If an incorrect or defective item received, please contact us immediately. 
• Claims must be made within 7 days from delivery date.
• UGG Comfort Me Australia will gladly replace or refund approved claims at our expense.
• Supporting photos must be supplied upon request.
• Please complete Return Form

Goods Warranty

• Warranty claims must be lodged within 12 months from date of purchase.
• Goods purchased from an authorised stockist can be claimed directly with UGG Comfort Me Australia.
  
• Warranty applies to defective materials and workmanship only.

• Item's purchased longer than 12 months from purchased date.
• Wear & Tear
• Toe Blowout
• Outsoles wearing out
• Water damage or deterioration caused by water.
• Accidental damage including stitching or hardware failure due to being caught, hooked or other irregular wearing incidents & damage caused by animals chewing or abusing the product.
• Stains, burns, marks, cuts ect.
• Excessive stretching
• Shrinkage caused by extreme heat

• Items returned for warranty evaluation will be processed in approximately 7-14 days. 
• Items deemed defective will be repaired or replaced and evaluated on a case by case basis at our discretion. 
• Refund can only be requested if warranty claim is within 7 days from purchase date.
• If you meet all above warranty requirements, please complete Warranty Claim Form