Refund policy

 

Returns & Exchanges only accepted for purchases from this website 

30 DAY Money Back Guarantee

Shop with confidence. If you're not completely satisfied, return your purchase within 30 days for a full refund or exchange.

Return Policy:

  • Returns: Returns are accepted within 30 days of purchase.
  • Condition: Items must be in original condition, with all tags and accessories.
  • Shipping: Return shipping costs are the buyer's responsibility. We'll cover shipping for exchanges.
  • Refunds: Refunds will be issued to the original payment method.
  • Please complete Return Form to initiate return

Goods Warranty

Warranty Conditions:

  • Regular priced items: Warranty claims must be lodged within 12 months from the date of purchase.
  • Clearance items: Warranty claims must be lodged within 3 months from the date of purchase.
  • Goods purchased from an authorised stockist can be claimed directly with UGG Comfort Me Australia.
  • Warranty applies to defective materials and workmanship only.

What isn't covered under warranty:

  • Items purchased longer than the applicable warranty period (12 months for regular priced items, 3 months for clearance items).
  • Wear & Tear
  • Toe Blowout
  • Outsoles wearing out
  • Water damage or deterioration caused by water.
  • Accidental damage including stitching or hardware failure due to being caught, hooked or other irregular wearing incidents & damage caused by animals chewing or abusing the product.
  • Stains, burns, marks, cuts etc.
  • Excessive stretching
  • Shrinkage caused by extreme heat

 Warranty procedure;
  • Items returned for warranty evaluation will be processed in approximately 7-14 days. 
  • Items deemed defective will be repaired or replaced and evaluated on a case by case basis at our discretion. 
  • Refund can only be requested if warranty claim is within 7 days from purchase date.
  • If you meet all above warranty requirements, please complete Warranty Claim Form