Australian Made, UGG Insoles

Returns & Exchanges only accepted for purchases from this website 

30 DAY Money Back Guarantee

Shop with confidence. If you're not completely satisfied, return your purchase within 30 days for a full refund or exchange.

Return Policy:

• Returns: Returns are accepted within 30 days of purchase.
• Condition: Items must be in original condition, with all tags and accessories.
• Shipping: Return shipping costs are the buyer's responsibility. We'll cover shipping for exchanges.
• Refunds: Refunds will be issued to the original payment method.
• Please complete Return Form to initiate return

Goods Warranty

Warranty Conditions:

• Regular priced items: Warranty claims must be lodged within 12 months from the date of purchase.
• Clearance items: Warranty claims must be lodged within 3 months from the date of purchase.
• Goods purchased from an authorised stockist can be claimed directly with UGG Comfort Me Australia.
• Warranty applies to defective materials and workmanship only.

What isn't covered under warranty:

• Items purchased longer than the applicable warranty period (12 months for regular priced items, 3 months for clearance items).
• Wear & Tear
• Toe Blowout
• Outsoles wearing out
• Water damage or deterioration caused by water.
• Accidental damage including stitching or hardware failure due to being caught, hooked or other irregular wearing incidents & damage caused by animals chewing or abusing the product.
• Stains, burns, marks, cuts etc.
• Excessive stretching
• Shrinkage caused by extreme heat
  
  

• Items returned for warranty evaluation will be processed in approximately 7-14 days. 
• Items deemed defective will be repaired or replaced and evaluated on a case by case basis at our discretion. 
• Refund can only be requested if warranty claim is within 7 days from purchase date.
• If you meet all above warranty requirements, please complete Warranty Claim Form